info@uklondres.com | Tel +44 20 3667 3820
  italiano francais english



POLICY

All the customers who would like to make a booking with Info londres Ltd
through the following websites: www.londontourservices.com or who would like to use any offered service, are invited to take vision of the following terms and conditions. Info Londres Ltd is a English company, therefore their detailed policy, including all the terms and conditions, has been drawn up exclusively in English and has not been translated into French, Italian, Spanish, etc.
.
1) Customer conditions and information The customer is allowed to use Info Londres Ltd websites and services for all the lawful requests and bookings and by accepting the present conditions engages himself/herself not to make any speculative, false or fraudulent reservation or request of booking. The customer also engages himself/herself to give Info Londres Ltd only correct information regarding his/her e-mail address, personal address, telephone number, name, surname and personal details, and allows Info Londres Ltd to use them for the only purpose relative to bookings and information useful for the customer.
2) Information and details in the websites and in the brochures Info Londres Ltd and its suppliers engage themselves to ensure that all the information contained in the websites www.londontourservices.com is updated and precise and contains all the useful details. The information contained in the websites www.londontourservices.com and is continuously updated relatively to the information transmitted by the attractions and tours supplier. The customers are aware of the fact that Info Londres Ltd cannot be considered responsible for imprecision and changes that have not been communicated to Info Londres Ltd. The customer must know that despite the fact that Info Londres Ltd always tries to keep all the information contained in their websites and in the offered products up to date, Info Londres Ltd cannot be considered responsible for any misleading mistakes, omissions or information contained in the details regarding the products.
3) Copyright and commercial brands The customer must know that all the copyrights, commercial brands and other rights of intellectual property indicated in this policy relative to the services offered by Info Londres Ltd are owned exclusively by the above English companies or granted in license. The customer is not allowed to reproduce, sell, transfer or multiply without any written authorization by Info Londres Ltd any data contained in this policy.
4) Unavailability The customer is aware of the fact that in the event of a confirmed booking that becomes unavailable, Info Londres Ltd will offer an alternative solution to the request. Info Londres Ltd will contact the customer before his/her departure to communicate that the booking is not available anymore. In the case it is impossible for Info Londres Ltd to reach the customer; the customer must know that this impossibility to communicate is not a responsibility of Info Londres Ltd. In the case it is not possible to contact the customer before his/her departure, Info Londres Ltd will engage them to find a suitable alternative with the equivalent standards of the booking.

5) Complaints The customer is informed that any complaint regarding any tours or attractions should be communicated to the company owner of the tours and attractions.
6) Liability Info Londres Ltd accepts no responsibility for the following events. The customer accepts to reimburse Info Londres Ltd for damages, losses or the lawyer expenses that Info Londres Ltd should pay in consequence of actions or omissions by the customer.
7) Force Majeure In case of force majors if Info Londres Ltd is obliged to reduce, amend or cancel a booking, the customer is aware of the fact that he/she does not have any rights of refund for possible losses caused by the previous reductions, amendments or cancellations. The expression 'force majeure' includes natural disasters, fires and other forms of destruction of booked product, wars or popular insurrections, military, legislative or of any other kind, strikes, terrorist attacks, industrial actions or other reasons that Info Londres Ltd cannot control.
8) Jurisdictions and competences Disputes arising from the use of the websites www.londontourservices.com and the interpretation of the terms and conditions of Info Londres Ltd's websites are governed by the English law. All disputes related to these terms and conditions and the use of Info Londres Ltd's websites are subject to the exclusive jurisdiction of the English courts.
9) Bookings and cancellations conditions The customer is informed that before making any booking he/she should have taken vision of the payment and cancellation conditions contained in this policy with all the terms and conditions.

a) Tours and transfers to/from the airport and guides
Booking:
The customer is informed that in order to book a tour or a transfer to/from the airport the booking must be made at least 2 working days before the arrival or the visit to London. The amount requested must be paid in full.
Cancellation:
The customer is informed that there is no refund for tours or transfers. The customer will be refunded the corresponding amount for the transfer from the accommodation to the airport or from the airport to the accommodation only if the driver does not operate the transfer for any reasons. The customer must give all the information regarding the dates and the times of his/her stay (time of arrival at the airport, date of arrival, address of the accommodation...). The customer knows and agrees that Info Londres Ltd is not responsible for any wrong information given by the client regarding arrivals and departures or data regarding the reservation of a tour or a transfer and that any wrong information given by the client may result in the transfer or tour not being provided and the client getting no refund. The customer is informed that Info Londres Ltd will not be responsible for any extra fees for hotel stays or accommodation not booked by us in the event that the customer misses or chooses not to take the booked transfer. In case of delay as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and the company will not be liable for any loss suffered by the hirer as a result. The customer is informed that Info Londres Ltd is not responsible in case of cancellation or curtailment as a result of illness or injury to the customer or a close relative. You are strongly advised to purchase private travel insurance which will cover you for any loss of tours or transfers.

10) Booking method The customer wishing to make a booking is informed that he/she must follow the following procedure:
1. Before the booking the customer must forward the request to Info Londres Ltd by fax, telephone or e-mail, or through the on-line forms on the websites www.londontourservices.com
2. Info Londres Ltd will send a confirmation with the availabilities and the prices by fax or telephone or e-mail as soon as the request is received.
3. The customer can pay the requested amount to Info Londres Ltd into their English bank account or by credit card. 4. Once the payment has been received, Info Londres Ltd will send a confirmation of the booking by fax or e-mail, with all the useful information to reach the the tour from the main London underground stations. The customer is informed that if his/her e-mail address does not work or if he/she does not receive the information needed before his/her arrival in London, he/she must contact Info Londres Ltd himself/herself in order to receive such information. The customer is informed that for the booking of tours and bus transfers to/from the airport the voucher will be sent by fax or e-mail 1 day before the customer's arrival in London at the very latest.
11) Methods of payment:
1. Bank transfer into our English bank account
2. Credit card
A) Payment by Bank transfer into our English bank account In order to pay by bank transfer into the English bank account of Info Londres Ltd please see the
following bank details:
Name of the account holder: Info Londres Limited
Name of the bank: Santander
Bank address: Bridle Road - L30 4GB
Town: Bootle
Bank account number: 39641819
Sort code: 09-01-28
Iban code: GB11ABBY09012839641819
Bic or Swift: ABBYGB2L Bank transfers to England must be done in English Pounds. (Before making any bank transfers please always check all the information with a member of staff of Info Londres Ltd)
B) Bank charges for bank transfers to England The customer is informed that he/she must add £19 for bank charges to the total payment in order to send the payment to England.
C) Payment by credit card Payments by credit card are one of the most common methods of payment. Info Londres Ltd accept all payments done by Visa and Mastercard.
The customer is informed that in order to make a payment by credit card he/she needs to fill in a payment request form where the customer authorizes Info Londres Ltd to debit the amount to pay on his/her credit card. The customer also needs to send a copy of his/her passport or identity card and the copy of his/her credit card for security reasons. The payment must be done by the credit card holder only. For all the payments by credit card the customer is informed that 6.5% bank charges are to be added to the total amount for the Santander merchant services for the system and the payment by credit card service.
12) Procedures for refunds in case of cancellation The customer is informed that refunds will be granted only according to the procedures contained in this policy and according to the type of accommodation or product booked. The customer is informed that refunds for any payments made by bank transfer into the Info Londres Ltd English bank account will be made by bank transfer from the Info Londres Ltd bank account directly into the customer's bank account. The customer is informed that the amount that will be refunded corresponds to the amount paid less £ 38 bank charges for the service of refund abroad. The customer is informed that payments made by credit card will be refunded using the same Santander merchant system used to make the initial payment. The customer is informed that the amount refunded will correspond to the amount paid less 3,9% bank charges for the Santander merchant system refund service.
13) Privacy on payments and personal information requested The customer is aware that it is Info Londres Ltd's duty to maintain and protect the customers and suppliers' privacy. All the information collected by Info Londres Ltd through their staff or their websites by using the relevant forms will be used for the only purpose of proposing offers and accommodations according to the customers' requests. Info Londres Ltd do not sell or lend any customers' personal details to any other company.

Society Information Info Londres Ltd – Administration Office
Cumberland Place
London SE6 1NA
Registration number: 08388506506

Our administration office is not open to the public.
If you need to see one of the member of our staff please call us at 0044 203 667 3820

Office opening hours Our telephone lines are open Monday to Friday: 10.00am - 5.30pm
Our administration office is not open to the public. If you need to see one of the member of our staff please call us.

Threats abuse or harass to our staff We will not tolerate abuse towards any member of our staff.

We work in collaboration with the Metropolitan Police for a safer London. We don't accept in the office a person or people or organization that tried to harassing, intimidating, malicious or insulting, humiliating or threatening our staff. If a person or people or organization harassing, intimidating, malicious or insulting, humiliating or threatening our staff we may ask for police assistance.

We proceed seriously for the legal procedures against people that harass, intimidate, insult, humiliate and threat our staff.